Refund & Returns Policy

At Avaia Collective, each garment is handmade with care and crafted just for you. As a made-to-order brand, we operate a limited returns policy to protect the integrity of our process and ensure every order receives the attention it deserves.

Requesting a Return

If your item arrives damaged, incorrect, or with a defect, you may request a return within 72 hours of delivery. To begin, email avaiacollective@gmail.com with your order number, clear photos of the issue, and a short explanation. If your return is approved, we’ll send you the necessary instructions and the return label.

Returns sent without approval will not be accepted.

Return Eligibility

To be eligible for a return:

  • Items must be unworn, unwashed, and in original condition

  • Tags and original packaging must be intact

  • The issue must be reported within 72 hours of receiving your item

Returns that do not meet these criteria will not be accepted.

Non-Returnable Items

As each Avaia Collective piece is made to order, we do not accept returns or refunds for:

  • Items purchased on sale

  • Custom or personalized orders

  • Gift cards

  • Items returned without prior approval

Please ensure all details are correct before placing your order. If you're unsure about anything, don’t hesitate to reach out before checking out — we’re happy to assist.

Exchanges

We do not offer direct exchanges due to the made-to-order nature of our pieces. If your return is approved, you are welcome to place a new order once the original item is returned.

Refunds

Once your return is received and inspected, we’ll notify you of the decision. If approved, a refund will be processed to your original payment method. Please note that refund timelines can vary depending on your payment provider and financial institution.

Shipping and handling fees are non-refundable.